TEMPLATE – review before relying on it. This document was drafted as a starting point and has not been reviewed by a lawyer. Items in [square brackets] must be completed (for example once the business is registered with SSM). It does not constitute legal advice.

Refund & Cancellation Policy

Last updated: 14 October 2026 · Effective: [date]

Paid plans are not on sale yet. This policy will apply once payments launch. Registering interest by email costs nothing.

1. Plans

Plan	Price	Includes
Free Coach	RM0	Coach chat: 10 messages a day with each coach; profile tips, first messages and scam check: 3 uses a day
Plus	RM28 / month	Unlimited profile tips, first messages and scam checks; date ideas (20 a day); coach chat (30 messages a day with each coach)
Premium	RM58 / month	All features including coach chat, reply coaching and deep scam reports; coach chat 50 messages a day with each coach, plus 50 tool uses a day
Pro	RM138 / month	All features, unlimited use, priority email support

Daily limits reset at midnight Malaysia time (UTC+8). Fair-use limits apply to "unlimited" use to prevent abuse or automated access. Prices are in Malaysian Ringgit and [include / exclude] applicable taxes.

2. Billing

Plus, Premium and Pro are monthly subscriptions, charged in advance on the day you subscribe and on the same date each month until cancelled. The Free Coach plan costs nothing and needs no payment details.

3. Cancelling

You can cancel at any time in the app (Account → Cancel subscription: at most two taps after an optional "why are you leaving?" question) or by emailing datemepro.official@gmail.com from your account email. Cancellation stops the next renewal; you keep your paid features until the end of the period you have paid for, then move to Free Coach. Your account is not deleted unless you ask. Until online payments launch, cancellation, pause and plan-change requests made in the app are sent to us by email and processed within 2 business days; we confirm each one by email.

3a. Pausing

Instead of cancelling, you can ask to pause a paid plan for one month. During a pause you are not charged and your account moves to Free Coach; your plan resumes automatically after the month unless you cancel.

4. Refunds

First subscription: if you are not happy, email us within 7 days of your first payment for a full refund of that first month.
Renewals: renewal payments are non-refundable and we do not give partial refunds for unused days, except as below.
Our mistakes: if you were charged twice, charged after cancelling, or the paid service was unavailable for an extended period because of a fault on our side, we will refund the affected amount.
Refunds go back to the original payment method within [7–14] business days, depending on the bank or payment provider.
Accounts closed for breaking the Terms of Use are not eligible for a refund of the current period.

5. Upgrades and downgrades

Upgrading takes effect immediately; [the price difference is charged pro-rata / the new price applies from the next billing date]. Downgrading takes effect at the next billing date.

6. Price changes

We will give at least 30 days' notice by email before any price change. You can cancel before the new price applies.

7. Your statutory rights

Nothing in this policy affects your rights under the Consumer Protection Act 1999 or other applicable Malaysian law.

Contact

DateMePro is operated by [registered business name, SSM registration number], Malaysia. We support customers by email only: datemepro.official@gmail.com. We aim to reply within 2 business days (Pro subscribers receive priority).